From 1 October 2026, the Financial Ombudsman Service (FOS) can dismiss complaints on a restructured set of grounds, including where a firm has already reviewed the matter under regulatory standards or where another body is dealing with it. A clarification of the fair and reasonable test in DISP 3.6.4R takes effect on the same date, but "good industry practice" stays for now, and a new registration stage is deferred to April 2027 at the earliest. These decisions are set out in

On 10 August 2026 the Financial Conduct Authority (FCA) published High-growth firms: good and poor practice, setting out what it found when it engaged with 15 rapidly growing firms between July 2025 and March 2026. The publication introduces no new rules and carries no deadline. It is a statement of supervisory expectation: where governance, risk management and control frameworks have not kept pace with commercial growth, the FCA treats that gap as a source of harm and expect

On 27 July 2026, the Financial Conduct Authority (FCA) published Outcomes monitoring: good practice and areas for improvement, a review of how firms monitor consumer outcomes under the Consumer Duty. It introduces no new rules, no deadlines and no transitional arrangements. Its central message is that collecting data, listing metrics and reporting management information (MI) do not, by themselves, show that customers are receiving good outcomes. The FCA expects a firm to be a