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Vulnerable Customers in Payments: What the FCA's Consumer Duty Review Found
On 17 September 2026 the Financial Conduct Authority (FCA) published its findings on how payments firms support consumers in vulnerable circumstances under the Consumer Duty. The publication creates no new rules and sets no deadline, but it is clear about what the FCA expects to see: firms that understand the scale and nature of vulnerability in their own customer base, can show that their policies work in practice, and give their boards enough information to oversee outcomes

Andrew Arginovski
Sep 237 min read


FCA High-Growth Firms: Good and Poor Practice in Governance, Risk and Controls
On 10 August 2026 the Financial Conduct Authority (FCA) published High-growth firms: good and poor practice, setting out what it found when it engaged with 15 rapidly growing firms between July 2025 and March 2026. The publication introduces no new rules and carries no deadline. It is a statement of supervisory expectation: where governance, risk management and control frameworks have not kept pace with commercial growth, the FCA treats that gap as a source of harm and expect

Andrew Arginovski
Sep 168 min read
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