From 1 October 2026, the Financial Ombudsman Service (FOS) can dismiss complaints on a restructured set of grounds, including where a firm has already reviewed the matter under regulatory standards or where another body is dealing with it. A clarification of the fair and reasonable test in DISP 3.6.4R takes effect on the same date, but "good industry practice" stays for now, and a new registration stage is deferred to April 2027 at the earliest. These decisions are set out in

On 6 July 2026 the Financial Conduct Authority (FCA) published the Mills Review, an independent review of how artificial intelligence could reshape retail financial services by 2030 and beyond. The Review creates no new obligations. It makes seven recommendations to the FCA Board, and its central conclusion is that the existing framework, including the Consumer Duty, the Senior Managers Regime and operational resilience requirements, remains sound and will not be replaced by

On 14 July 2026 the Financial Conduct Authority (FCA) published CP26/29: A tailored regime for captive insurance, proposing a bespoke conduct framework for single-parent captive insurers in the United Kingdom. These are proposals, not final rules. The consultation closes on Wednesday 14 October 2026 and the FCA expects implementation in mid-2027, once both regulators have published their final rules and policies. The paper was published alongside the Prudential Regulation Aut